Friday 12th November 2021

Repairs: Normal service has been resumed

Due to Government lockdowns since March 2020, and other Covid-19 restrictions, we had been carrying out emergency repairs only, whilst ensuring compliance with Health & Safety regulations.

Since restrictions were lifted in July 2021, we are now carrying out routine repairs again, in addition to emergency and urgent repairs. To report a repair, please ring us on 01803 863550.

We are working our way through routine repairs raised with us during the restrictions. If you have a query on any job you have raised, please contact us to discuss.

Whilst carrying out routine repairs, we are still mindful of Covid-19 and keeping everybody safe. Our contractors will continue to follow safe working guidelines and will discuss any concerns with you before visiting.

If you need to report an emergency repair outside office hours, please ring our main number 01803 863550. You will be transferred to our emergency out-of-hours service, National Property Assistance (NPA).

Please ONLY ring our out-of-hours service if it is an emergency repair. For any other repairs or housing related issues, please phone during normal office hours.