Wednesday 24th April 2024

SDR in compliance with Housing Ombudsman’s new Complaints Code

The Housing Ombudsman has recently updated its Complaints Handling Code to reflect the requirements of the Social Housing (Regulation) Act 2023.

The Ombudsman consulted on its updated Complaint Handling Code and their intended approach to the duty to monitor the code in late 2023. This statutory Code took effect from 1 April 2024 and the Ombudsman’s duty to monitor compliance with the code commenced at the same time.

The Housing Ombudsman believes all members must comply with all provisions in the Code as this represents best practice in complaint handling.
SDR’s Board agreed at its meeting on Monday 22 April to adopt a new Complaints Policy. SDR has also completed a Complaints Self-Assessment Form against the new Code.

Our new Complaints Handling Policy can be accessed by clicking on the ‘For Tenants’ tab, then ‘Complaints Handling’, where you will also find a copy of the Housing Ombudsman’s new code.