Friday 29th June 2018

High approval ratings in survey of residents and their families

Scores from a satisfaction survey carried out among residents and their families shows that there is a high degree of overall approval for the service provided by staff at Forder Lane House.
Residents of the care home are empowered, leading fulfilled lives and making continued progress, declared relatives who completed the survey.
Residents also gave a perfect score of 100% for the quality of communication by care home staff.
In rare areas where satisfaction levels were below 99% or where feedback showed that there was room for improvement, staff will receive training and managers will keep progress under review. 

For full report click here