News

SDR in compliance with Housing Ombudsman’s new Complaints Code

The Housing Ombudsman has recently updated its Complaints Handling Code to reflect the requirements of the Social Housing (Regulation) Act 2023.

The Ombudsman consulted on its updated Complaint Handling Code and their intended approach to the duty to monitor the code in late 2023. This statutory Code took effect from 1 April 2024 and the Ombudsman’s duty to monitor compliance with the code commenced at the same time.